Inventory Solution Needed
$150M of Inventory Nationwide
Industry: Retail
Client: Fortune 50 Company
Strategy: B2E
Need: iPad App
Their previous system failed to properly track mobile devices which led to an exuberantly high shrink rate. The business's goal was to have real-time validation amongst physical inventory, both serialized and nonserialized, and the store's transactions during their ongoing inventory counts.
Results
Statistics
100%
Adoption nationwide
90%
Reduced device shrink
300+
Hours of labor saved
Awarded for Innovation in Employee Experience at a company-wide ceremony
Quotes
“I’m very excited about where the team is going because we constantly get better, every single week, every single month”
- Product Owner
“I want to thank the team for helping to simplify the counts... and creating a system that helps us find the errors so that when something goes wrong, we are able to fix it... it’s been great!”
- Retail Manager
“Before this product came out I used to schedule my flex-time to avoid the counts. After this product, it has given me so much more time back to my team to train, to develop, to coach. The fact that I am in control of my inventory... it makes my job 1,000x easier.”
- Retail Manager
“The process is so much easier... I enjoy it, I love it.”
- Retail Employee
Observe, Design, Test, Pilot, Repeat
Observe
I went out into the field, as often as I could, not only to observe the inventory count but to also immerse myself in the full process. This helped me to get a true understanding of who my users are and I was able to quickly identify many pain points. Much of which wasn’t covered in the training processes and, therefore, wasn’t known to the business. I revealed my findings to leadership and quickly moved to design a solution that would fit the needs of the user and satisfy the business's concerns.
Design
During the design process, I would collaborate with the product owner, developers, operations team, and stakeholders to create a solution that would work for all.
Test
I had the luxury to test frequently and often with the users. This gave me the ability to design a process that was intuitive to them and used the language that they were familiar with. The users felt like their voices were being heard as they saw the evolution of the designs address their concerns and suggestions.
Pilot
After each release, our team would pilot with a few stores to work out any bugs. As time went on and the inventory process improved, more and more stores were eager to volunteer to pilot.
Repeat
With each new count, the data improved, shrink was reduced, and the users felt they had more control over their inventory. Our solution was implemented in over 540 stores and over 1,000 users.